October 2, 2023
Antonis Giannopoulos, Chief Information Officer, METRO

Antonis Giannopoulos, Chief Data Officer, METRO

METRO AEBE is a number one grocery store chain in Greece, with a excessive degree of automation of its processes, based mostly on in-house software program. The corporate was early to foresee that the retail business can be considerably impacted by the rise of digital expertise, and invested in constructing digital capabilities, which weren’t out there off-the-shelf on the time. On the coronary heart of our infrastructure, the usage of a digital asset supervisor (DAM), turned more and more prevalent.

The digital asset supervisor is the system that enables companies to retailer, set up, and distribute digital belongings reminiscent of photos, movies, and paperwork. Retail companies can use DAM to handle digital belongings used of their e-shops, digital signage, digital or paper shelf labels, digital scales, level of gross sales, self-checkouts or self-ordering techniques, print catalogues, advertorials and social media campaigns. The usage of such an utility can result in improved productiveness and buyer expertise, but additionally guarantee compliance to regulatory and authorized obligations, with regards to displaying up to date and related data.

One of many main advantages of utilizing a DAM in retail is the flexibility to streamline workflows. By centralizing all digital belongings in a single place, retail companies can save effort and time in introducing new merchandise or constructing personal labels. DAM permit customers to rapidly seek for particular belongings and consider related metadata. This not solely accelerates the content material creation course of, but additionally ensures that the best belongings are being utilized in the best context.

DAM can even assist retail companies preserve model consistency. Retail companies typically have a lot of staff and stakeholders, who want entry to digital belongings. DAM offers a single supply of accuracy for all digital belongings, guaranteeing that everybody is utilizing the right logos, media information, product descriptions and attributes, bundle sizing, vitamin declarations, manufacturing strategies, data of origin and traceability, or different vital supplies. All informational and promotional supplies are up-to-date and constant throughout all channels, which might enhance model recognition and buyer loyalty.

Moreover, by monitoring who has accessed which belongings, companies can achieve insights into how their belongings are getting used and that are simplest. This data might help firms make data-driven selections about their advertising and marketing and promotional methods. Retail companies can even use DAM, to trace asset utilization rights, guaranteeing that they don’t seem to be in violation of copyright legal guidelines or different authorized laws.

DAM can even enhance buyer expertise by permitting retail companies to create extra personalised content material. By organizing belongings into collections and metadata, companies can rapidly and simply retrieve related belongings to create personalised content material. For instance, a retailer may use a DAM to retrieve rapidly photos, movies and texts of a selected vitamin class after which use them to create focused social media campaigns with real product descriptions, high-quality product photos and clear details about out there variants. This may improve buyer engagement and drive gross sales.

One other advantage of DAM is the flexibility to collaborate extra effectively. A number of customers can entry and work on the identical digital belongings concurrently. This might help groups collaborate extra successfully on tasks and campaigns, resulting in quicker turnaround instances and higher outcomes. Customers could go away feedback and annotations on belongings, facilitating communication and suggestions, between workforce members or exterior companions, reminiscent of suppliers.

Digital Asset Managers have gotten more and more vital within the retail business. They might help companies streamline workflows, preserve model consistency, observe asset utilization, enhance buyer expertise, meet the calls for of omnichannel-savvy prospects and collaborate extra effectively with suppliers and companions. Retail companies, that spend money on a DAM can profit from elevated productiveness, improved buyer engagement, and a aggressive benefit out there.