September 23, 2023

JumpCloud Inc.‘s latest (SME) IT Developments Report, ‘Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Management in 2023‘, reveals that simply after SMEs efficiently established the brand new office regular following the pandemic, vital turbulence within the better macroeconomic setting has threatened to upend the system once more.

As an alternative of lockdowns and provide chain shortages, companies now take care of layoffs and recession fears on high of exterior threats rising in sophistication, regulatory and compliance pressures heating up, and more and more complicated IT device sprawl. 

JumpCloud commissioned this biannual survey of SME IT admins to achieve distinctive insights into the day-to-day experiences of IT professionals who energy and safe operations with out enterprise-level budgets and employees. The latest survey outcomes, polled from admins within the US, UK, and France, spotlight that whereas IT groups are efficiently managing the office, they want an IT setting constructed round an open listing platform. Whereas 77% of SME IT admins need a single device to do their job, organizations proceed to pressure them to make use of many extra. Consolidating instruments shifts an infinite tech burden off of IT admins who’re already overworked and overwhelmed with job tasks. Admins can leverage know-how to handle an advanced, irritating, and time-intensive course of. With each safety and worker expertise high of thoughts for admins, heeding IT’s name for centralized operations may end up in a greater UX for customers, elevated comfort and effectiveness for admins, and enhanced safety for all. 

“Fashionable IT administration is a steadiness of responding to present wants whereas remaining nimble sufficient to adapt to the unknown. Flexibility, ingenuity, and innovation have by no means been extra essential for these within the IT trenches,” stated Rajat Bhargava, CEO, JumpCloud. “Admins need comfort and centralized administration, as proven by the 77% that agree or strongly agree that they would favor a single resolution/device to do their jobs. Admins are hungry for an open IT strategy that delivers on this promise, an strategy that unifies and centralizes id and permits organizations to scale whereas fixing effectivity, complexity, and price challenges.” 

The outcomes of the JumpCloud Q2 2023 SME IT Developments Report can be found in JumpCloud’s e-book, “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Administration in 2023,” which could be downloaded for free here.

Key findings embrace:

Enterprise Outlook

  • Budgets have continued to rise regardless of macroeconomic situations. 80% have seen IT budgets improve over the previous yr. 13% have seen a rise of over 20%. 64% anticipate their IT price range to extend over the second half of 2023. Solely 9% anticipate their IT budgets to lower. 
  • IT admins haven’t been proof against layoffs. 30% of all surveyed admins reported their group had gone by layoffs inside the final six months. The layoffs have been extra acute within the US, the place 40% of US admins reported layoffs. By way of coming layoffs, 77% of all admins anticipate extra layoffs, in keeping with 78% of US-only admins who anticipate the identical.
  • Admins are extra assured than not about sustaining their budgets. Solely 35% of SME IT admins imagine their organizations will reduce spending on cybersecurity this yr, and 49% imagine there won’t be cuts. 


  • Safety is the largest problem for IT in 2023. 59% report it as the largest problem, adopted distantly by new providers and software rollouts (43%) and the price of distant work options (43%). 49% of admins agree that they’re extra involved about their group’s safety posture now than they have been six months in the past. 
  • Safety spending is seen as immediately tied to organizational vulnerability. 68% of admins assume that any cuts to their safety price range will improve organizational danger. 
  • Exterior threats trigger essentially the most concern. When requested in regards to the greatest safety issues, community assaults topped the checklist (38%), adopted by ransomware (33%), software program vulnerability exploits (27%), and use of unsecured networks (25%). 
  • IT admins place confidence in staff’ safety hygiene in a hybrid mannequin. 73% agree or strongly agree that distant employees are higher at following greatest safety practices than they have been a yr in the past. Solely 9% disagree.
  • Extra safety is seen so as to add friction. 60% of SME admins agree that extra safety measures usually imply a extra cumbersome expertise. Within the US, 70% of SME IT admins agree. 
  • Biometrics high the checklist for safety and comfort. 31% report that biometrics is essentially the most safe type of multi-factor authentication (MFA), adopted by one-time passcodes texted to a cell machine (26%), and a verification app (24%). 80% of SME IT admins use biometrics to safe private gadgets. Of these, face recognition (73%) and fingerprint readers (79%) are the preferred, with voice recognition utilized by 35%.
  • Over half of SMEs use biometrics for authentication. 55% say biometrics are required for worker authentication.
  • Biometrics are hottest within the US. 69% of US SMEs require biometrics for worker authentication, up from 59% in April of 2022. Within the UK, 55% of SMEs require biometrics, and 42% of French SMEs.

IT Administration 

  • Almost half of employees have returned to the workplace. 49% of employees are again of their workplace, with 34% working in a hybrid mannequin and 21% working remotely. 
  • IT admins need comfort and centralized administration. 77% agree or strongly agree that they would favor a single resolution/device to do their jobs versus managing numerous completely different options. 
  • Software program licensing prices proceed to extend. Virtually one-third (31%) spend 25-50% of their price range on software program licensing, and for 13%, licensing takes up 50% or extra of their price range. 87% report will increase in licensing and subscription costs.
  • IT admins are juggling a variety of instruments. A plurality (44%) want three to seven functions to allow staff to do their job and 29% of admins want eight to 12 functions. 5% want greater than 19 functions.  
  • Microsoft Energetic Listing (AD) is broadly used however IT admins are amenable to migrating off of it. 63% of SME IT admins use AD or Azure AD, however of these, 62% agree they might change AD/AAD with one thing extra user-friendly and versatile if they may. The most typical frustrations with AD or AAD are: understanding licensing (42%), restrictions on which instruments it might assist and combine with (42%), navigating the UI and processes (40%), and necessities round legacy instruments (37%). 
  • IT admins are maintaining a tally of UX. 84% of all surveyed admins agree that consumer (worker) expertise is a vital consider making IT buying choices. 
  • Private machine use is fashionable amongst SME IT admins. 62% say they use their private machine to entry work-related IT sources and carry out work-related duties. Within the US, private machine use is even greater (75%). 
  • Heterogenous machine environments are commonest. The breakdown of machine kind throughout all surveyed SME admins was 64% Home windows, 20% macOS, and 16% Linux. 
  • Home windows use is predicted to extend essentially the most. 46% anticipate Home windows machine use to extend, adopted by 33% and 26% anticipating macOS and Linux will increase respectively.
  • Passwords play a central function. 64% of SMEs use an organization-wide password administration device or software program, and 10% plan to implement one this yr. For many who don’t use password administration, price is the largest issue, with 46% reporting it isn’t a spending precedence and 23% reporting the price could be too excessive. 

Lifetime of an IT Admin 

  • General, IT admins are happier of their job than a yr in the past. 57% agree or strongly agree that they’re happier of their job than a yr in the past. 30% have the identical stage of happiness and 13% disagree that they’re happier. 
  • US admins are happier now than a yr in the past. Within the US, 71% of admins report being happier of their job than a yr in the past. In France, 52% of admins say they’re happier, and within the UK, 48%. 
  • French admins feeling the burden. Within the US, 59% of admins report being overwhelmed with job tasks and expectations. Within the UK, 58% report the identical, and in France, 77% report being overwhelmed. 
  • Most IT admins report feeling overwhelmed with tasks. 48% say they’re considerably overwhelmed, and 16% say they’re very overwhelmed by way of their jobs and tasks. 
  • Feminine admins are feeling much less overwhelmed. Whereas female and male admins report the identical common stage of happiness of their job, extra male admins (61%) report feeling overwhelmed than feminine admins (53%). 26% of male admins report feeling very overwhelmed in comparison with 14% of feminine admins.
  • Admins are taking time for themselves. 51% of all surveyed IT admins report having purposely diminished the workload during the last six months with a purpose to obtain a greater work-life steadiness.
  • SME IT admins proceed to overwork. Over 1 / 4 (26%) of IT admins report working 10 or extra hours per week than their job description requires.

Managed Service Suppliers (MSPs)

  • MSPs are an essential contributor to SMEs. 90% of SMEs are both working with or contemplating utilizing an MSP. An MSP utterly manages the IT packages of 27% of all surveyed SMEs, a pattern which is even stronger within the US with 42% of SMEs utilizing an MSP for whole IT program administration. 
  • SMEs see an a variety of benefits in working with MSPs. For SMEs working with MSPs, the preferred cause is that MSPs are updated with the newest applied sciences (61%), adopted by MSPs offering a greater consumer expertise (55%), being cost-effective (50%), higher securing customers’ entry and id than the SME can (41%), and providing robust buyer assist (22%). 
  • MSPs provide a broad experience portfolio. The 2 commonest areas for which SMEs use MSPs are cloud storage (53%) and system safety (53%), adopted by system administration and system monitoring (each 47%), managed backup (40%), {hardware} procurement (33%), enterprise continuity/catastrophe restoration (30%), assist desk (30%), and alter administration (26%). 
  • Regardless of broad use, safety issues about MSPs abound. Almost half of SMEs (46%) have issues about how MSPs deal with safety, regardless of 56% of SMEs reporting that MSP use has resulted in higher safety. 

Regional variations:

  • Friction inside the distant setting. 70% of UK admins agree or strongly agree that distant employees are higher at following safety greatest practices this yr than final, in keeping with the worldwide common of 73%, however 10% beneath US respondents.
  • UK respondents are barely much less prone to think about worker expertise in IT buying choices. The place 84% of respondents globally stated this is a vital issue, solely 80% of UK admins agreed. Within the US, 90% of respondents stated this was an essential consideration, 10% greater than the UK. 
  • UK job dissatisfaction runs excessive. UK IT admins are 9% much less glad of their roles than the worldwide common. Whereas 57% of worldwide respondents said they have been happier of their roles than final yr, and 71% within the US, slightly below half of UK respondents (48%) shared the identical sentiment. 35% of UK IT admins really feel as pleased as final yr, and 17.4% reported feeling worse, in comparison with 13% globally, and solely 7% within the US. 
  • French admins are extra involved with employee-based threats. When requested in regards to the greatest safety issues, community assaults (41%) and ransomware (35%) topped the checklist, but conversely, the opposite high issues for France are employee-based issues: use of unsecured networks (26%), spearfishing (24%), and shared consumer credentials (20%).
  • Digital sovereignty is an enormous concern in France. Whereas SME IT admins within the UK are involved about digital sovereignty (44%), which refers to a nation’s capability to manage its digital future, French SME IT admins discover it to be an enormous concern at 59%. 

Survey Methodology

JumpCloud surveyed 1,221 SME IT decision-makers within the UK, US, and France, together with managers, administrators, vice presidents, and executives. Every survey respondent represented a company with 2,500 or fewer staff throughout a wide range of industries. The net survey was performed by Propeller Insights, Might 12-24, 2023. The findings from the JumpCloud Q2 2023 SME IT Developments Report could be present in “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Administration in 2023,” here.

Extra Sources for IT Admins

  • How to Reverse IT Sprawl, a information on overcoming the problem to decrease prices, enhance safety, and streamline compliance.
  • The MSP’s Guide to IT Centralization, an MSP’s information on the best way to cut back IT prices and complexity with out sacrificing gross sales.
  • The IT Professional’s Complete Guide to Calculating TCO, a step-by-step information to measuring — and understanding — your IT prices.
  • JumpCloud blog, the place admins can evaluate technical articles, observe step-by-step how-to guides, consider characteristic and product comparisons, and study important suggestions and tips for IT admins.
  • JumpCloud University, the place admins can enroll in free programs for all ability ranges and earn official JumpCloud certification.
  • The IT Hour, a weekly neighborhood program open to anybody, which focuses on the whole lot within the lifetime of the IT admin.
  • The IT Admin Community Network Meetup, a global meetup community sponsored by JumpCloud, open to any IT admin seeking to make peer connections regionally.

About JumpCloud

JumpCloud® helps IT groups Make Work Occur® by centralizing administration of consumer identities and gadgets, enabling small and medium-sized enterprises to undertake Zero Belief safety fashions. JumpCloud has a worldwide consumer base of greater than 200,000 organizations, with greater than 5,000 paying clients together with GoFundMe, Seize, ClassPass, Past Finance, and Foursquare. JumpCloud has raised over $400M from world-class traders together with Sapphire Ventures, Common Atlantic, Sands Capital, Atlassian, and CrowdStrike.

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Tags: IT instruments, SME, developments